Top Ten Questions to Ask Before Choosing Home Care Services
When it comes to choosing the right home care service for your loved one, the sheer number of providers can be overwhelming. You must also try to balance the cost (link to Paying for Home Care with Personal Assets) with the overall quality of care to ensure it is a viable option for your senior’s health care. If you want to make sure you are choosing high quality home health care, make sure you use the following ten questions when making your decision.
#1 – How long has the provider or agency been providing services in your area?
While a newer organization may provide quality care, an established health care agency will provide more history for you to use in your decision.
#2 – Is the service approved to provide service through Medicare?
If you will need to use Medicare (link to Using Medicare to Pay for Home Health Services) to pay for services, the agency must be approved.
#3 – Is there a brochure or listing of all home health services provided and their costs that you can have?
It is important that you are aware of all potential costs when making your decision to ensure you can choose the most cost effective services for your loved one’s needs.
#4 – Does the service provider have a national accrediting body certification?
Many home health service providers have been accredited by the Joint Commission for the Accreditation of Healthcare Organizations, which is an indicator of quality care.
#5 – What is the availability of home health service staff?
You have to make sure that staff is available during the times that your loved one needs them.
#6 – Are extensive background checks routinely completed on staff members?
This is a common practice for high quality health service agencies, as it provides added protection for patients.
#7 – What are the provider’s problem resolution procedures?
You need to know exactly what you need to do, and whom you need to speak to if you have any issues, concerns, or complaints.
#8 – Are references provided for all staff members that will be coming into your loved one’s home?
Solid professional references also point to a high quality of care, as it shows that the staff members are willing to allow you to verify their abilities and past history.
#9 – Does the health care service provider work with you and your doctor to create a care plan?
A comprehensive care plan ensures that you and the staff members are aware of all requirements for your care. This plan should also be updated as needed to ensure proper care throughout treatment.
#10 – Is there a Bill of Rights available for patients?
This will outline your rights as a patient, as well as the responsibilities of the care providers.
When you are looking for health care services for your loved one, it is important that you find an agency that provides the highest quality of care. Asking these questions throughout your search will help ensure that you find a provider that will meet your loved one’s needs.
Tags: Home care